Customer Service Charter
At All Round Therapy Services, we are committed to providing exceptional customer service guided by our company's core values.
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Our values serve as the compass for our actions and interactions, ensuring a positive and client-centric experience at every opportunity. We pledge to uphold these values in every aspect of our service delivery.
Our Charter
Our Customers
Customers at All Round Therapy Services include anyone engaging directly or commercially with our services. Whether through face-to-face sessions, phone calls, emails, or other channels, we prioritise the satisfaction and well-being of every individual seeking our therapeutic support.
Our Values
Our values define our core ethics and principles, and connect our vision and mission to our actions.
Read more about our values here.
Communication
Regardless of how our customers choose to communicate with us, we will always aim to:
•Offer a personalised and attentive interaction
•Respond promptly
•Take ownership and keep you informed
•Be professional at all times
•Use clear language without unnecessary jargon
How you can help us
•Courtesy and Respect: Your courteous and respectful behaviour towards our team fosters a positive environment.
•Accurate Information: Providing accurate details helps us serve you promptly.
•Feedback: Your honest feedback, welcome at any time, helps us improve our services continually.
Complaints
We encourage open communication and feedback. Though we will always try to meet your expectations, we understand you may sometime feel we don’t. When addressing complaints, we promise to:
•Listen Actively: We listen objectively and respectfully to your concerns.
•Investigate and Update: We impartially investigate complaints and keep you updated on the progress and resolution.
•Continuous Improvement: Your feedback guides us in enhancing our services.
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Feedback can be directed to our CEO by emailing greg@allroundts.com.au or calling (08) 6558 8812.
More than Clinical
Our Customer Service Charter is designed with our clients, their support network, and all our stakeholders in mind.
We are proud to provide our community with a high standard of clinical supports and interventions.
By aiming to deliver an exceptional service experience in every interaction we demonstrate our commitment to supporting you to be your All Round best!
